Payment Policy

• Payment for all services is due at the time of your appointment.

• By providing payment information when you book, you authorize Ethos Salon to charge your card for applicable service fees, including late cancellations or rescheduling fees.

• Chargebacks are not permitted for services that have been completed. If a chargeback is initiated, Ethos Salon may pursue collections and restrict future bookings.

Cancellation & Rescheduling

• Please provide 48 hours to cancel or reschedule.

• Late cancellations or reschedules (with less than 48 hours notice) will be charged 50%.

• Same day cancellations or reschedules or no- call, no-show appointments will be charged the full service amount.

• Fees must be paid before booking your next appointment.

• Three (3) late cancellations or no-shows in a 12-month period will result in loss of booking privileges at Ethos Salon.

Redo Policy

• If you are not fully satisfied, let us know within 7 days so we can make adjustments.

• All adjustments are performed by your original stylist.

• Choosing to see a different stylist will be considered a new service and will be charged at full price.

• Though we do not offer refunds for services, it's our commitment to make sure you're happy with your hair.

Product Policy

• All product sales are final.

• If a retail item is defective, we may offer an exchange for the same product within 7 days of purchase.